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FREQUENTLY ASKED QUESTIONS


Who are Licensed Trade international?
Licensed Trade international are a distribution company of artisan wine, spirits, liqueurs, beers, ciders and soft drinks delivered to your door on a next day delivery service, right across the UK.

What are the benefits of setting up an account with Licensed Trade international?
We like to look after our customers and offer free gifts in return for points. One points is earned for every £1 that is spent (Nett) in our online shop. The number of points earned is illustrated on your account after you log in. The points can be redeemed at any time in return for any item that we currently have in stock.

How do I redeem my points?
When you have saved up enough points, you can login to your account and click the 'Redeem My Points' link. Every item that you can get for free will be shown with a quantity box next to it. You will only be able to select the number of items that we have available or up to the number of points you have. By selecting the quantity of free products, this will go into your shopping cart.

How do I remove items from my shopping cart?
To remove the item from the shopping cart, click the shopping cart icon at the top of the screen. If it is a free item through redeeming points, then click the red remove product button. Your points will then go back on to the account. To remove paid items from the cart, change the quantity to zero and click update cart.

Where do Licensed Trade international deliver?
We deliver to anywhere inside the United Kingdom, our licence does not permit us to deliver to the channel islands or anywhere outside the UK.

Can I have my boxes delivered to somewhere different?
Yes, you can have your delivery sent to any address. All you need to do is change and update the delivery details in your account to the required shipping address.

What are the delivery costs?
Our standard shipping charges are £5.99 for any delivery under £100 nett at the checkout.
For deliveries to the Highlands and Islands of Scotland - postcodes (IV, HS, KA27-28, KW, PA20-49, PA60-78, PH17-26, PH30-44, PH49-50, ZE) we charge £8.25 per consignment
For deliveries to Northern Ireland, Isle of Man and Isles of Scilly - postcodes (BT, IM, TR21-25) we charge £13.75 per consignment.

Each LTi box can weigh up to 30KG.

When will I get my delivery?
Postcodes (AB30,31,33-38,41-45,51-56,63), (DD8-10), (FK8, 17-21), (IV4-9), (PH10,11,13,14) and (TD15) will receive their shipment within two working days of the online order if made before 4pm.
All other postcodes in the UK, can expect a next day delivery service.

How do I cancel an order that I have made?
Please contact us before 3:30pm on the day you have made the order by calling us on 0800 980 8891 to stop your order from being shipped out to you. If you have successfully cancelled the order with us, we will make a full refund on your payment card.

How can I get help with my account or purchases?
Please email info@licensedtradeinternational.com and we will be happy to help you.

What happens when I make a request for benevolent award tickets?
These will be held for you. You are legally bound to pay for the tickets once a request is made, unless these are cancelled before 5pm on the 17th November.

For some reason I have bought tickets for the benevolent awards, now I can't attend, can I get a refund?
Yes, we will give you a full refund on any tickets purchased, minus a 3% cancellation free. However this will only apply if the cancellation is made before 5pm on the 17th November.

For all other questions, please click the Delivery info/Contact tab at the top right of this webpage.
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